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Tuesday, 2 July 2013

Domestic Helper Agent-How A Domestic Helper Agent Should Value Helpers and Employers

By Alice Sy


When a domestic helper agent chooses a side, someone ends up being happier or bitter. Employers can be wrong and so can a domestic helper but there's always the right side where the helper agent should be at all times even if no one is there.

Treat domestic helpers as employees not as servants. In fact for an agency, helpers are the clients as much as the employees. Gone are the days of slave and master concept. The perfect job doesn't exist and so is the useless job. Every job is valuable for development and so is every employee, much more for those who have come from a poor family life and has to endure separation and hard work.

That doesn't mean the domestic helper agent should consider the employer the lesser party, they are just in need of protection and service as the domestic helper. At times when the maid runs, refuses to work or throws an attitude despite having a good employer, the domestic agency should compensate for their loss. From the beginning, there should be no impossible promises to the employer, only a value for money they deserve.

Whatever the case, it is the role of the helper agent to push the maid and the employer to the right path after a trauma or misunderstanding by being a fair counselor. Agents who have an in depth knowledge about the industry knows the common reasons and solutions of employer-employee problems. Sometimes, it's about convincing the helper to honor the contract and make adjustments while asking the employer to be patient and do the same.

From the start, the domestic helper agent can already perform the good role if they are giving more weight to ensuring the quality and credibility of their pool of employer and employees. The employer and the employee both have a chance to a better life and the agent has a chance to give them a better future.




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